At Dreamsteez.com, we understand the importance of timely and secure shipping when it comes to delivering our high-quality canvas posters to our valued customers. We take pride in ensuring that your order arrives promptly and in excellent condition. This shipping policy provides you with all the necessary information regarding our shipping methods, rates, and delivery times.

Shipping Methods

To guarantee a seamless and reliable shipping experience, Dreamsteez.com has partnered with reputable shipping carriers. We offer various shipping options, allowing you to choose the one that best suits your needs. Currently, we work with carriers such as USPS, FedEx, DHL, and UPS. Rest assured that we always select the most appropriate carrier for your specific order, considering factors such as size, weight, and destination.

Please note that we currently ship to locations within the United States only. We apologize for any inconvenience caused if you are located outside of the US. However, we are actively exploring options to expand our shipping services to cater to our international customers in the future.

Shipping Rates

At Dreamsteez.com, we strive to keep our shipping rates competitive while ensuring the safe and reliable delivery of your canvas posters. Our shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method chosen. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before finalizing your purchase.

It is important to note that we may offer free shipping promotions from time to time. These promotions may be subject to certain conditions, such as a minimum order value or specific product eligibility. Details of any ongoing promotions will be clearly communicated on our website or through our marketing channels.

Order Processing and Delivery Times

Once your order is placed, it undergoes a meticulous processing stage to ensure its accuracy and quality. Our dedicated team works diligently to prepare your canvas poster for shipment. Please allow 1-2 business days for order processing, although we make every effort to expedite this process and ship your order at the earliest.

The estimated delivery times for your order will vary based on the shipping method selected and your location. Generally, we strive to deliver your canvas poster within 5-7 business days from the time of shipment. However, please note that unforeseen circumstances, such as extreme weather conditions or carrier delays, may occasionally result in extended delivery times. We appreciate your patience and understanding in such situations.

Order Tracking

To keep you informed about the progress of your shipment, we provide order tracking services. Once your order has been shipped, you will receive an email notification containing a tracking number. This tracking number can be used on the respective carrier’s website to track the status of your shipment. Rest assured that we provide accurate and up-to-date tracking information, enabling you to monitor the delivery progress of your canvas poster.

Receiving Your Order

Upon delivery, we kindly request that you thoroughly inspect your canvas poster for any signs of damage. If you notice any visible damage to the packaging or if the contents appear to be damaged, please inform the carrier immediately and ask them to document the issue. Additionally, please contact our customer support within 48 hours of receiving your order to report any damage. We will gladly assist you in resolving the matter and ensuring your utmost satisfaction.

In the rare event that your canvas poster is lost during transit, please reach out to us as soon as possible so that we can initiate an investigation and take appropriate follow-up actions. Your trust and satisfaction are of utmost importance to us, and we will do everything in our power to resolve any shipping-related issues in a timely manner.

Return and Exchange Policy

For detailed information regarding our return and exchange policy, please refer to our dedicated policy document on our website. We strive to accommodate our customers’ needs and provide a hassle-free return or exchange process for eligible items. Our aim is to ensure that you are completely satisfied with your purchase from Dreamsteez.com, even in situations where a return or exchange may be required.

Dreamsteez.com takes shipping seriously, understanding that a smooth and reliable shipping process is crucial for customer satisfaction. With our partnerships with renowned shipping carriers, competitive shipping rates, and diligent order processing, we aim to provide you with a seamless experience from checkout to delivery. Rest assured that your canvas poster will be carefully packaged and delivered within the estimated timeframe. Thank you for choosing Dreamsteez.com, and we look forward to serving you with our unparalleled shipping services.